Statement of privacy policy
We value your patronage and respect your privacy. We collect customer information in an effort to provide a personalized service to enhance your shopping experience. If you register with us as a member (where applicable), the information allows us to communicate with you about our products, services, contests, and promotions. If you open account with us (where applicable), the information collected from you will be used for the purpose of processing your orders and managing your account with us. Please read on for more details about our privacy policy.
For visitors, what kind of information do you collect and how do you use it?
We do not collect any personally identifiable information from the visitors to our website. We monitor customer traffic patterns and site usage to help us develop the design and layout of the website and to plan for a better collection of our products and services.
For members (where applicable), what kind of information do you collect and how do you use it?
When you join as a member, we collect information such as your name, e-mail address, mobile phone number, and such other details as shown in your registration document to identify and to communicate with you as one of our members. The supply of personal information by the members or intended members is entirely voluntary, though without sufficient details we may not be able to accept your registration or serve you fully as a member. For example, your e-mail address enables us to inform you of our news, updates and members' privileges, while other identity number allows us to identify your status as member in terms of membership benefits. When you enter a contest or other promotion, we may ask for your name, address and e-mail address so we can administer the contest and notify the winners.
For customers ordering on-line (where applicable), what kind of information do you collect and how do you use it?
When you order, we collect information such as your name, e-mail address, mailing address, phone, credit card numbers and other information as shown on the order document. We will use the information to process your orders and manage your account. We will send you e-mails to confirm your order and may need to contact you by phone, post or e-mail if we have other questions regarding your order. The information also allows us to communicate with you about our products, services, contests, promotions and offers as well as offers from our promotion partners. We will maintain a record of your product interests and your purchases on-line and in our stores. Please note that the provision of personal information is entirely voluntary, but without sufficient details, we may not be able to process your order.
What further processing of information do you make?
To serve you better, we may combine information you give us on-line, in our shops and through any other voluntary provision of information by you to us or to our affiliates as well as information about your interests and purchases. In addition, we may combine information you provide with general information that is publicly available. We may also combine your personal information with information about your interests and purchases. We use such combined information to improve and personalize our service to you, and to communicate with you about our products, services, contests, and promotions or offers from our promotion partners that may be of interest to you.
Do you share information with others ?
We keep all personally identifiable information you provide us confidential except such disclosure, as may be necessary for the purposes mentioned above, to our affiliates or our service providers. However, we do disclose your personal information under certain circumstances including making disclosure when we believe, in good faith, that such disclosure is reasonably necessary to:-
(a) comply with the law;
(b) maintain or develop our website and our business; ;
(c) enforce or apply the terms of any of our agreements; or
(d) protect the rights, property or safety of this website, our users, or others.
We may team up with other companies to promote or provide products, services, contests or promotions. Subject to safeguards, we and such other company may need to cross-check our databases to avoid duplication or to use the combined information to identify and organize future marketing and promotions. We may also share or aggregate non-personally identifiable information, such as age, gender, and types of products purchased, with our business partners. Such non-personally identifiable information will not include your e-mail address or any other information that uniquely refers to you. You can tell us not to share your e-mail address and other personal data simply by sending an e-mail message to webmaster@redearth.com or by writing to our Red Earth Marketing Department, 9/F, 11 Yuk Yat Street, Tokwawan, Kowloon, Hong Kong or by sending a fax to (852) [2764-2000] or calling our customer hotline at (852) [2365-5942]. We do not sell or rent any information you provide to us.
What about "cookies"?
A "cookie" is a small piece of data that is sent to your browser from a web server and stored in the hard drive of your computer. We use cookies to help us provide customizable services. Cookies also make web-surfing easier for you by saving your preferences while you are on our site. Cookies do not damage your system or impair its functioning in any way. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other websites may be diminished and some features may not work as intended.
What about Links?
This website may contain links to third parties' websites. We are not responsible for the privacy practices of any such sites. This statement of privacy policy applies solely to information collected by this website. We advise you to read the privacy statements of each and every website that collects personally identifiable information.
How do you make sure my information is secure?
We adopt authentication procedure (where applicable) to make your use of the members’ section of our website safe and secure. Only upon authentication of a secure connection to this website will you be able to login to the members’ section of the website. This authentication by your browser takes place after you completed the login procedure. Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your on-line order information. The SSL encrypts all information you input before it is sent to us. While we use SSL encryption to protect sensitive information on-line, we also do everything in our power to protect personally identifiable information off-line. Only employees of our Company or our affiliates or service provider(s) who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information.
Protection of children's privacy?
We will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we receive actual knowledge that a member is under the age of 13 and has registered without his or her parent or guardian's permission, we will remove from our files all personally identifiable registration information about that child.
How do I change or delete my information?
You have the right to request access to and correction of the information about you held by us. If you wish to access or correct your personal information with us, please e-mail webmaster@redearth.com.
How do I remove my information from e-mail and postal mailing lists?
We want to communicate with you only if you want to hear from us. If you would rather not receive marketing or promotional communication from us, please inform us by sending an e-mail message to webmaster@redearth.com.
Consent
By using our website, you consent to the collection and use of your information by Red Earth Production Limited. When we decide to change our privacy policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We shall not notify you of any such change and please check this Statement of Privacy Policy. Your access or use of this website after any changes have been posted will constitute your agreement to the modified Statement of Privacy Policy and all changes.
In Summary
We are committed to safeguard your privacy with us. We use the information we collect on-line to enhance and improve your experience of being served by us. The supply of personal information to us is entirely voluntary. We do not sell or rent your personal information to others. We want to communicate with you only if you want to hear from us. If you wish to access, change or delete your information with us, please e-mail us at webmaster@redearth.com. You can tell us not to share your e-mail address and other personal data with third party by sending an e-mail message to webmaster@redearth.com. If you would not like to receive any announcement, news, special offer or promotional materials from us, please change your profile through this website or send an e-mail message to webmaster@redearth.com.
To Contact Us
Red Earth Production Limited
9/F., 11 Yuk Yat Street
Tokwawan, Kowloon
Hong Kong
Customer hotline: (852) 2765 4240
Fax number: (852) 2264 2328
Customer relations: info@redearth.com
|
